Terms of service

Terms of Service

Last Updated: August 8, 2026

Welcome to ED Home. By accessing or using our website and purchasing products from our store, you agree to follow these Terms of Service. Please read them carefully before using our website.

1. About Our Store

ED Home is an online store offering home and kitchen products, including:

  • Home Decor

  • Home Accessories

  • Kitchen Tools

  • Kitchen Utensils

  • Cookware

We reserve the right to update our products, prices, offers, and store information at any time.

2. Products and Product Information

We try our best to display accurate product information, including product descriptions, images, sizes, colors, and prices.

However, there may be small differences between the product shown on our website and the actual product due to screen settings, lighting, photography, or manufacturer changes.

We reserve the right to correct any errors in product information or pricing.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we may contact you and offer an alternative solution or cancel the order.

If an order is cancelled because a product is unavailable, any payment already made for that product will be handled according to our refund process.

4. Prices

All product prices displayed on our website are in Pakistani Rupees (PKR) unless stated otherwise.

We reserve the right to change product prices at any time without prior notice.

A price change will not affect an order that has already been confirmed by us, except where there is an obvious pricing or technical error.

5. Orders

When you place an order, you agree to provide accurate and complete information, including your:

  • Full name

  • Phone number

  • Delivery address

  • Email address, where required

  • Other information needed to process your order

We may contact you to confirm your order before dispatch, especially for Cash on Delivery orders.

We reserve the right to refuse or cancel an order if we believe the information provided is incorrect, the order cannot be fulfilled, or there is a suspected fraudulent or unauthorized transaction.

6. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders across Pakistan.

For COD orders, we may contact you to confirm your order before dispatch.

If you do not confirm your order, we may cancel the order.

7. Shipping and Delivery

We offer delivery across Pakistan in serviceable areas.

Delivery times are estimates and are not guaranteed. Delays may occur because of courier issues, weather, public holidays, incorrect delivery information, or other circumstances outside our control.

For more information about shipping charges and delivery times, please read our Shipping Policy.

8. Returns, Exchanges and Refunds

Our returns, exchanges, and refunds are subject to our Return & Refund Policy.

We currently accept eligible return or exchange requests within 7 days of delivery for products that arrive damaged, defective, broken, or incorrect.

Please review our Return & Refund Policy before placing an order.

9. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent activities

  • Attempt to damage or disrupt our website

  • Access areas of the website without permission

  • Copy or misuse our website content

  • Upload harmful software, viruses, or malicious code

  • Use our website in a way that may harm ED Home or other customers

We reserve the right to restrict or terminate access to our website if these terms are violated.

10. Intellectual Property

All content on the ED Home website, including text, images, graphics, logos, product information, and website design, belongs to ED Home or its respective content providers.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our written permission.

11. Third-Party Services and Links

Our website may use third-party services such as payment providers, courier companies, analytics services, and other Shopify-related services.

We may also provide links to third-party websites.

ED Home is not responsible for the content, availability, security, or privacy practices of third-party websites and services.

12. Limitation of Liability

ED Home will make reasonable efforts to keep our website and services available and accurate.

However, we are not responsible for losses or delays caused by circumstances outside our reasonable control, including courier delays, natural events, technical problems, internet failures, or other third-party services.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

You should check this page periodically to stay informed about our current terms.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

ED Home

Email: info.edhome.store@gmail.com

Response Time: Within 24 business hours