Shipping policy

Shipping Policy

Last Updated: August 8, 2026

At ED Home, we aim to deliver your home and kitchen products safely and on time. We offer nationwide delivery across Pakistan with Cash on Delivery (COD) available.

1. Nationwide Delivery

We deliver orders across Pakistan, including major cities and other serviceable areas.

Our delivery service covers areas such as:

  • Karachi

  • Lahore

  • Islamabad

  • Rawalpindi

  • Faisalabad

  • Multan

  • Peshawar

  • Sialkot

  • Quetta

  • Hyderabad

  • Other serviceable areas across Pakistan

We work with reliable courier services to deliver your orders safely to your doorstep.

2. Shipping Charges

  • Standard Shipping: Rs. 299 for orders below Rs. 5,000

  • Free Shipping: Orders of Rs. 5,000 or above qualify for free shipping

Shipping charges are based on the total order amount.

3. Delivery Time

Estimated delivery times are:

  • Major cities: 2 to 4 business days

  • Other cities and areas: 3 to 6 business days

Delivery times are estimates and may vary depending on your location, courier service, weather conditions, public holidays, or busy sale periods.

4. Order Processing

Orders placed before 2:00 PM (PKT), Monday to Saturday, are normally processed and dispatched on the same business day.

Orders placed after 2:00 PM or on Sunday will normally be processed on the next business day.

Processing and delivery times may be longer during holidays, special promotions, or periods of high order volume.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders across Pakistan.

For COD orders, we may contact you by phone or SMS to confirm your order before dispatch.

If an order cannot be confirmed, it may be placed on hold or cancelled.

6. Order Tracking

Once your order has been dispatched, we will provide a tracking number when tracking is available.

You can use the tracking number to check the delivery status of your order through the courier's tracking system.

7. Delayed Deliveries

While we try our best to deliver orders within the estimated time, delays can sometimes happen because of:

  • Weather conditions

  • Public holidays

  • Courier delays

  • Incorrect or incomplete delivery information

  • High order volumes

  • Areas with limited courier services

If your order is delayed, please contact us and we will help you check its delivery status.

8. Damaged or Incorrect Orders

Please check your package when you receive it.

If your order arrives damaged, broken, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide your order number along with clear photos or videos of the issue.

For more information, please read our Return & Refund Policy.

9. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

ED Home

Email: info.edhome.store@gmail.com

Response Time: Within 24 business hours