Refund policy

Return & Refund Policy

Last Updated: August 8, 2026

At ED Home, we want every customer to receive their order in good condition. We carefully pack our home and kitchen products before shipping them.

If your order arrives damaged, broken, defective, or you receive the wrong product, we are here to help.

1. 7-Day Return & Exchange Policy

Our return and exchange policy is valid for 7 days from the date your order is delivered.

Returns and exchanges are accepted only in the following cases:

  • The product arrives damaged or broken.

  • The product has a manufacturing defect.

  • You receive the wrong product.

After 7 days from the delivery date, we cannot accept return, exchange, or refund requests.

Product Condition

To be eligible for a return or exchange:

  • The product must be unused.

  • The product must be in the same condition as received.

  • The product should be returned with its original packaging.

  • You must provide your order number or proof of purchase.

2. How to Request a Return

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Email us at:

info.edhome.store@gmail.com

Please include:

  • Your order number

  • Your name and contact number

  • Clear photos of the product

  • A clear photo or video showing the damage, defect, or wrong item

Our team will review your request and contact you with the next steps.

Please do not send the product back before your return request has been approved by our team.

3. Exchanges

If your return is approved and the product is confirmed to be damaged, defective, or incorrect, we will arrange a replacement where possible.

The replacement will be for the same product that you originally ordered.

If the same product is not available, we may offer another suitable solution.

4. Refunds

If you prefer a refund instead of a replacement, you can request a refund for an eligible damaged, defective, or incorrect product.

To receive a refund:

  1. You must contact us within 7 days of delivery.

  2. Your return request must be approved.

  3. The product must be returned to us as instructed.

  4. We must receive and inspect the product.

  5. The product must be confirmed as damaged, defective, or incorrectly supplied.

Once your return is approved, your refund will be processed within 5 to 7 business days.

The actual time for the money to appear in your account may depend on your bank or payment provider.

5. Damaged or Defective Products

Please check your order as soon as you receive it.

If the product is damaged, broken, or defective, contact us immediately and provide clear photos or a video of the issue.

This helps us review your claim and provide a faster solution.

6. Wrong Product

If you receive a product that is different from what you ordered, please contact us within 7 days of delivery.

We will review the issue and, if confirmed, arrange an appropriate solution.

7. Non-Returnable Items

We do not accept returns or refunds for products that:

  • Are returned after the 7-day return period

  • Have been used or damaged by the customer

  • Are missing their original packaging

  • Are damaged because of improper use

  • Have been modified or altered by the customer

  • Are returned without prior approval from ED Home

Change-of-mind returns are also not accepted. Returns are only available for products that arrive damaged, defective, or incorrect.

8. Return Shipping

If your return request is approved because you received a damaged, defective, or incorrect product, we will provide you with instructions for returning the product.

Please do not send the product to any address without receiving return instructions from our team.

9. Contact Us

If you have any questions about returns, exchanges, refunds, or your order, please contact us:

ED Home

Email: info.edhome.store@gmail.com

Response Time: Within 24 business hours